Refund and Returns Policy
Overview
We want you to be satisfied with your purchase. If you are not fully satisfied, you may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be unused, in its original condition, and returned in the original packaging.
Non-returnable items
The following items are not eligible for return:
- Used items
- Damaged items caused by misuse
- Items returned without original packaging
- Customized or special-order items, if applicable
Return process
To request a return, please contact us first at 494068040@163.com with your order number and the reason for the return.
Please do not send your item back before contacting us by email.
Refunds
Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within a reasonable number of business days, depending on your payment provider.
Late or missing refunds
If you have not received your refund yet, please first check with your payment provider or bank. Processing times may vary.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, please email us at 494068040@163.com.
Return shipping
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
Contact
If you have any questions about our Refund and Returns Policy, please contact us at:
494068040@163.com